Warranty and Return

Warranty & Return Policy

Quality Assured. Accountability Guaranteed.

At Haihong (Jiangsu) Steel International Trading Co., Ltd., we are committed to delivering steel products that meet the highest standards of durability, precision, and performance. Our warranty and return policy reflects that commitment, providing buyers with clear procedures and fair resolutions in the unlikely event of any product issue.

Product Warranty

We provide a limited product warranty on all steel coils, roofing sheets, and related items as described in the signed contract or Proforma Invoice.

Coverage Includes:

Compliance with specified material grade and mechanical properties
Consistency in coating specifications (zinc, aluminum, or color coatings)
Accuracy in dimensions and tolerances
Free from manufacturing defects or damage due to improper fabrication
Performance of coating within warranty terms

Warranty Period:

12 months from the date of shipment for general manufacturing defects
5 to 15 years coating performance warranty, depending on product type and environmental exposure, as agreed in writing

Return & Replacement Conditions

We accept returns, replacements, or issue credit notes in the following situations:

1. Manufacturing Defects
Products that deviate from the specifications outlined in the sales contract or fail to meet required tolerances or coating quality.

2. Incorrect Specifications Delivered
If items delivered are not in accordance with the approved contract or Proforma Invoice (e.g., wrong color, grade, thickness, or coating).

3. Damage in Transit
If products are visibly damaged upon arrival under CIF, CFR, or DDP terms where shipping was managed by us. Buyer must inspect goods immediately upon receipt and notify us within 48 hours.

4. Documented Third-Party Rejection
If the product fails a pre-agreed inspection conducted by third-party agencies such as SGS, BV, or Intertek either at origin or destination.

Return Procedure

Step 1: Report the Issue
Notify us via info@haihonggt.com within 5 calendar days of receiving the goods. Include the following:

Order or invoice number
Detailed description of the issue
Clear photographic or video evidence
Third-party inspection report (if applicable)

Step 2: Internal Review
Our Quality Control department will review your claim and respond within 3 working days. Further clarification or samples may be requested.

Step 3: Resolution
Depending on the findings, we will offer one of the following solutions:

Full or partial product replacement
Credit note for future orders
Partial or full refund
Technical guidance or compensation if damage is minor

Step 4: Return Logistics
If a physical return is required:

For issues under our responsibility, we will arrange and cover return shipping
For buyer-side mistakes (wrong order submitted, handling error), buyer bears cost of return and any restocking fees

Exclusions from Warranty

Natural wear or corrosion resulting from improper storage or exposure
Damage caused during unloading or handling not conducted by us or our agents
Incorrect usage or modification of materials after delivery
Minor aesthetic deviations within internationally accepted tolerances
Issues arising due to customs clearance delays or force majeure events

Legal & Documentation Notes

All warranty claims must be made within the applicable warranty period and must be supported by clear documentation. Any third-party inspection used as evidence must be recognized and authorized by both parties prior to shipment.

Contact

For all warranty and return inquiries, please contact:

Quality Control Department
Email: quality@yourdomain.com
Phone/WeChat/WhatsApp: Available upon request
Address: Yangzhou, Jiangsu, China

We strive to build long-term partnerships through consistent quality, transparency, and post-sale accountability.